IT Service Desk Specialist - Bali, Indonesia

Join Asticom as an IT Service Desk Specialist in the vibrant heart of Bali! This is your opportunity to provide exceptional technical support in a dynamic, fast-paced environment while enjoying the island’s unique work-life balance. As the first point of contact for all IT-related queries and issues, you will be the bridge between end-users and the technical teams, ensuring seamless communication and efficient problem resolution.

At Asticom, we are a leading IT service provider committed to delivering cutting-edge solutions to our clients. Our team in Canggu is at the forefront of innovation, constantly seeking to improve our services and enhance user experience. As an IT Service Desk Specialist, you will play a crucial role in maintaining our high standards of service and customer satisfaction.

In this role, you will handle a wide range of IT support tasks, including troubleshooting hardware and software issues, managing service requests, and providing training and guidance to end-users. You will use tools like ServiceNow, Zendesk, and Jira to streamline your workflow and ensure efficient issue resolution. This is a fantastic opportunity to grow your career in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to end-users, resolving hardware and software issues promptly and efficiently.
• Manage and track service requests and incidents using ITIL best practices and tools like ServiceNow and Zendesk.
• Escalate complex issues to the appropriate technical teams for further resolution.
• Document and maintain detailed records of all service requests and incidents.
• Conduct user training and provide guidance on best practices for using IT systems.
• Monitor system performance and proactively identify and address potential issues.
• Collaborate with cross-functional teams to ensure seamless integration of IT solutions.
• Stay updated with the latest technological advancements and industry trends to enhance service delivery.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in IT support or a related role.
• Certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator are a plus.
• Strong knowledge of Windows and Linux operating systems, as well as common networking protocols.
• Proficiency in using IT service management tools like ServiceNow, Zendesk, and Jira.
• Excellent communication and interpersonal skills to interact effectively with end-users and technical teams.
• Problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Fluency in English, both written and spoken, is required.

🛠️ Keahlian

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